Microsoft has recently released the latest version of Office – Office 2010 for computers running Windows Operating System. The feature packed Office 2010 has been positively accepted by the users with most of them reporting positive reviews about it. However a few of the users are facing some installation issues with the software , where Office 2010 install process halts or stops unexpectedly before completion and then remains stuck there forever .
However this is only the start of the real problem. Most of the users today can fix this by starting the Task Manager and terminating the process. The actual problem is that the despite the failed install, users are not able to restart the installation process again. This is because the “Install wizard” does not start again as the previous setup was not completed. There is no entry of a failed installation in the “Add or Remove” programs list which makes the end users really helpless in such situations. The install can’t either be rolled back to older versions of Office (such as Office 2007) due to midway termination of setup.
To fix Office 2010 installation errors, follow these steps suggested by Microsoft
Step 1: Download and install the Windows Installer Cleanup Utility.
Step 2: Run Windows Install Clean Up.
Step 3: Highlight Microsoft Office 2010 entry in the list and then click Remove.
Note: If there are any other old or redundant office entries such as Office 2007 or other Office standalone products such as Visio in the list, do highlight and remove them together.
Step 4: Quit the Windows Install Clean Up when cleanup process finished.
Step 5: Close all applications.
Step 6: Click Start, in the Search box, type regedit and press Enter to run Registry Editor.
Step 7: Expand the registry tree on the left pane and locate the following two registry subkeys:
HKEY_CURRENT_USERSoftwareMicrosoftOffice
HKEY_LOCAL_MACHINESoftwareMicrosoftOffice
Step 8: Right-click on the registry subkeys and click Delete to delete those keys.
Step 9: Open Windows Explorer, and then browse to the C:Program Files and/or C:Program Files (x86) folder.
Step 10: Perform the following actions:
If it exists, rename Microsoft Office to “Microsoft Office OLD”
If it exists, rename OfficeUpdate to “OfficeUpdateOLD”
If it exists, rename OfficeUpdate14 to “OfficeUpdate14OLD”
Step 11: Click Start, in the Search box, type %Temp% and press Enter.
Step 12: Empty (delete all files and folders inside) the Temp folder.
Note: If some files can’t be deleted, just skip them.
Step 13: Empty the Recycle Bin.
Step 14: Restart your computer. Try to install Office 2010 again.
These steps should fix the Office 2010 failed installation error.
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{ 6 comments… read them below or add one }
Link to download the Windows Installer Cleanup Utility is dead, just get error 404
I’ve been doing this and more to try and install office 2010 on a Windows Vista machine.
anything else that can be tried
Thanks for the advice. I did everything that I could with this but it did not work. I get the same message everytime. I have even tried two different installations but same result every time. The only thing I had a problem with in your instructions is numbers 1,2 & 3. The tool you suggested has been withdrawn although I found a copy and installed it. Unfortunately it did not find any reference to any office installation so there was nothing to remove. It did find some files that I had no idea what they were so I did not remove them but their names bore nothing to what I was looking for. Any other ideas. I previously used office 2007 which I have managed to reinstall with no problem.
The hyperlink Download is step one didn’t connect for me. I did find through microsoft a Microsoft Fix It application that was specific to the software version you are trying to remove. Just completed running it not sure if has solved my issue yet.
This works well, except you must mention that if the user is running Windows 7 they must run the msicuu2.exe, by right clicking and running “Troubleshoot Compatibility”. Then follow the prompts..should walk you through it.
Hey Thank u so much…. It really worked…….